Commercial Building Maintenance Tips to Perfect Your First Impressions
When a client walks into your business, their first impression is formed before you even say a word. The state of your facility — whether it’s clean, well-maintained, and in good repair — tells a story about your brand. Equally important, the way your staff presents themselves and interacts with clients can reinforce (or undo) that first impression.
See Your Business From the Outside In
It’s easy to overlook the small details when you’re inside the business every day. That’s why it’s important to step back and perform unbiased checks on the impression your facility is making. As we like to say at UniFiX, “The fox can’t guard the hen house.” If you’re the one making the rules, you may miss things your customers notice instantly. Consider outside audits, peer reviews, or even asking trusted customers for honest feedback.
What Gets Measured Gets Managed
There’s a reason this phrase has stood the test of time: you can’t improve what you don’t track. By setting clear expectations for your team and measuring against them, you give everyone the tools to succeed. Staff who understand what’s expected of them can be trained, coached, and empowered to deliver a consistent experience that aligns with your brand’s reputation.
Let us help!
At UniFiX, we believe in this philosophy so strongly that we provide every client with a complimentary First Impression Walkthrough at the start of each job. Using our 22-point scorecard, our techs give you an outside perspective on the details that matter most. From repairs to presentation, we help ensure your facility is sending the right message from the very first glance.